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Smart POS for Smarter Restaurants

TekCounter is the modern restaurant management platform that Cut waste, Save time, Grow profitably with TekCounter.

Frequently asked questions

These are the most commonly asked questions about our services. Can't find what you're looking for? Ask Directly on WhatsApp

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What is this platform?

Our platform is a comprehensive point-of-sale and business management system designed for restaurants, retail stores, and food service businesses. It provides integrated solutions for sales, inventory, kitchen display, mobile ordering, and analytics.

We help businesses streamline operations, reduce costs, and improve customer experience with our all-in-one solution.

What are the key features?

Core Features:

  • Point of Sale (POS) System
  • Inventory Management
  • Kitchen Display System (KDS)
  • Mobile POS & Ordering
  • Advanced Analytics & Reports
  • Customer Management
  • Staff Management
How do I get started?

Getting started is easy:

  1. Sign up for an account
  2. Set up your business profile
  3. Configure your products and categories
  4. Add staff members
  5. Install on your hardware
  6. Start processing sales

Our onboarding team will guide you through the entire setup process.

How do I process a sale in the POS system?

To process a sale:

  1. Open the POS interface
  2. Scan or search for products
  3. Add items to the cart
  4. Apply discounts if applicable
  5. Select payment method
  6. Confirm the transaction
  7. Print receipt (optional)
Transaction Time: ~30 seconds
What payment methods are supported?

We support multiple payment methods:

  • Cash
  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Digital Wallets (Apple Pay, Google Pay)
  • QR Code Payments
  • Split Payments
  • Gift Cards
  • Checks
Can I customize receipts?

Yes! You can fully customize your receipts including:

  • Business logo and name
  • Contact information
  • Custom footer messages
  • QR codes for loyalty programs
  • Item descriptions
  • Receipt format (thermal or standard)

All customizations are done through the admin panel.

How does inventory tracking work?

Our inventory system tracks stock in real-time:

  • Automatic deduction on sales
  • Manual stock adjustments
  • Low stock alerts
  • Stock transfers between locations
  • Barcode scanning
  • Expiry date tracking
  • Cost and profit calculations
What happens when stock runs out?

When a product runs out of stock:

  • The system marks it as out of stock
  • Alerts are sent to managers
  • The item becomes unavailable for POS
  • Automatic reorder can be triggered
  • Customers see "Out of Stock" notice
Can I track inventory history?

Yes! Complete inventory history is available:

  • All transactions logged
  • Adjustments tracked with reasons
  • User who made the change recorded
  • Timestamp for every action
  • Detailed reports available
  • Export data in multiple formats
What is Kitchen Display System (KDS)?

Kitchen Display System (KDS) is a digital solution for managing kitchen operations:

  • Real-time order display
  • Organized by station (grill, fryer, etc.)
  • Priority ordering
  • Timer for each order
  • Preparation status tracking
  • Reduces paper tickets
  • Improves order accuracy
How do I manage order timing in KDS?

Order timing features:

  • Automatic timer starts when order appears
  • Color-coded alerts (green, yellow, red)
  • Average preparation times displayed
  • Expedite orders when needed
  • Mark orders as ready/complete
  • Historical timing data for analysis
Can I customize KDS stations?

Customize KDS for your kitchen:

  • Create custom stations
  • Route items by preparation type
  • Set colors for each station
  • Group related items
  • Define modifier preparation rules
  • Sound and visual alerts
  • Multi-display setup supported
What devices support Mobile POS?

Mobile POS works on:

  • iPad (iOS 14+)
  • Android Tablets (Android 10+)
  • iPhones (iOS 14+)
  • Android Phones (Android 10+)
  • Works offline with sync when online
  • Bluetooth printer compatibility
  • Card reader integration
Does Mobile POS work offline?

Yes! Mobile POS has full offline capabilities:

  • Complete product catalog cached
  • Process transactions offline
  • Automatic sync when reconnected
  • No data loss
  • Works anywhere in your venue
  • Perfect for outdoor seating
  • Backup internet connection recommended
Is Mobile POS secure?

Security is our top priority:

  • PCI-DSS compliant
  • End-to-end encryption
  • Biometric authentication (fingerprint/face)
  • User role-based access control
  • Automatic logout
  • Transaction logging and auditing
  • SSL/TLS for all communications
What are your pricing plans?

We offer flexible pricing plans:

  • Starter: Basic POS features - $49/month
  • Professional: All features + Analytics - $99/month
  • Enterprise: Custom setup + Dedicated support - Contact us

All plans include cloud storage, updates, and standard support.

What payment methods do you accept?

We accept multiple payment methods:

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Bank Transfer
  • ACH Payment
  • PayPal

Billing is automated monthly on your renewal date.

Can I change my plan anytime?

Yes! You have full flexibility:

  • Upgrade anytime (prorated)
  • Downgrade with notice
  • No long-term contracts
  • Cancel anytime
  • Export your data before leaving
  • No hidden fees
What are transaction fees?

Transaction fees vary by payment method:

  • Credit Cards: 2.9% + $0.30
  • Debit Cards: 2.5% + $0.25
  • Cash: Free
  • Digital Wallets: 2.9% + $0.30

Fees are automatically deducted from your settlement.

When do I receive settlement?

Settlement timing:

  • Standard settlement: Next business day
  • Same-day settlement: Available (small fee)
  • Batches processed end of day
  • Weekends/holidays: Next business day
  • View settlement reports anytime
How do refunds work?

Refund process:

  • Full or partial refunds available
  • Process through the POS system
  • Instant or same-day processing
  • Customer charged back immediately
  • Receipt of refund on statement
  • Refund reports available
What analytics are available?

Comprehensive analytics include:

  • Daily/Weekly/Monthly sales
  • Top selling items
  • Customer insights
  • Staff performance metrics
  • Profit margins by item
  • Inventory trends
  • Customer loyalty data
Can I export reports?

Yes! Export options include:

  • CSV format
  • Excel (XLSX)
  • PDF reports
  • Custom date ranges
  • Scheduled exports to email
  • API access for custom integrations
Can I create custom dashboards?

Create personalized dashboards:

  • Drag-and-drop widgets
  • Choose metrics to display
  • Real-time data updates
  • Multiple dashboard views
  • Role-based dashboards
  • Save and share with team
What support options are available?

Multiple support channels:

  • Email support 24/7
  • Live chat during business hours
  • Phone support (priority plans)
  • Video tutorials
  • Knowledge base
  • Community forum
  • Onboarding assistance
What is your response time?

Support response times:

  • Critical issues: 1 hour
  • Urgent: 4 hours
  • High priority: 8 hours
  • Standard: 24 hours
  • Priority support available 24/7
Is training provided?

Comprehensive training available:

  • Initial onboarding training
  • Staff training sessions
  • Video tutorial library
  • Webinar workshops
  • Documentation and guides
  • One-on-one training (premium)
How is my data protected?

Your data security is paramount:

  • SSL/TLS encryption in transit
  • AES-256 encryption at rest
  • Regular security audits
  • PCI-DSS Level 1 certified
  • GDPR compliant
  • Automated backups
  • Disaster recovery plan
What authentication methods are supported?

Multiple authentication options:

  • Username/Password
  • Two-factor authentication (2FA)
  • Biometric (fingerprint/face)
  • Single Sign-On (SSO)
  • Role-based access control
  • Session timeout security
  • IP whitelist capability
What security certifications do you have?

We maintain industry-leading certifications:

  • PCI-DSS Level 1
  • SOC 2 Type II
  • GDPR Compliant
  • ISO 27001 Certified
  • HIPAA Compliant
  • Regular penetration testing
  • Annual security audits